1. What is the process for ordering and shipping your machinery internationally?
To order, contact our sales team to discuss your requirements. We will handle packing, shipping, and all necessary documentation. We partner with trusted logistics providers to ensure secure and timely delivery to your location.
2. Do you offer international warranties and service support?
Yes, we provide international warranties covering parts and labor. Our support includes remote troubleshooting and, if needed, on-site service. We aim to ensure your machinery operates smoothly anywhere in the world.
3. Are your machines certified to meet international standards?
Our machines comply with global standards such as CE, ISO, and others. These certifications ensure that our products meet international safety and quality requirements.
4. What payment options are available for international purchases?
We offer various payment options including bank transfers, letters of credit, and installment plans. Our team will work with you to determine the most suitable payment terms for your order.
5. Can you assist with installation and training for overseas customers?
Yes, we provide installation and training services internationally. Our experts can travel to your site to set up the machinery and train your staff to ensure proper operation.
6. What after-sales support do you provide for international clients?
We offer comprehensive after-sales support including technical assistance, spare parts supply, and troubleshooting. Our support team is available via phone, email, and can arrange on-site visits if necessary.
7. How do you handle customs clearance and import duties?
We assist with preparing the necessary documentation for customs clearance. While import duties and taxes are generally the buyer’s responsibility, we ensure that all paperwork is correct to facilitate a smooth customs process.
8. What is the typical lead time for international orders?
Lead times depend on the machine and order specifics. We will provide an estimated timeline once your order is confirmed and keep you updated on production and shipping progress.
9. Are there additional costs for international shipments?
In addition to the machine’s cost, you may incur shipping fees, customs duties, and taxes. We will provide a detailed quote outlining all expected costs before finalizing your order.
10. How can I ensure your machines meet local power and safety requirements?
Our machines are adaptable to various international standards. We can guide you on configuring the equipment to match local power specifications and safety regulations. Please provide details about your local requirements, and we will ensure compliance.
High Output: The equipment can handle 10 to 14 pieces of 1200mm diameter saw blades simultaneously, significantly boosting output.
High Productivity: Stones are conveyed via rollers between the two machines, reducing manual loading and unloading time and enhancing production efficiency.
High Cutting Standard: The equipment utilizes a PLC programmable control system and hydraulic lifting device. It features a leaning mold and hydraulic arm, employing a shallow shape fast cutting method to ensure precision and cutting quality.
Low Capital Investment in Equipment: Equipment investment can be reduced by 20% to 30% compared to other models on the market with the same capacity, easing the capital investment pressure on the factory.
Low Cost of Diamond Tools: The saw blade cuts stone with fewer passes and at faster speeds, effectively reducing diamond blade loss by 30% to 50%.
